Can't Restore iPhone with Apple Devices App - Why and What to Do

Samuel Spenser Published on May 09, 2025Recover Data3-min reading

"Does anyone know why I can't restore iPhone 7 with Apple devices app?"

Have you ever encountered such problems? Don't worry! This guide is here to help you identify the underlying causes and provide you with precise troubleshooting!

Part 1. Why Can't Restore iPhone with Apple Device App

1. Software/System Version Issue

The Apple Devices application might require an update to the latest version in order to support the restore function. Or there will be conflicts that affect normal use. Moreover, you should also check whether your Windows system supports this feature, such as meeting the minimum system requirements.

2. Connection Issue

If your data cable is damaged, has poor contact, or is not an original one, it will affect the normal operation of your Apple device.

3. iPhone Not in a Right Mode

If your iPhone is not in Recovery Mode or DFU mode, the restoration will not proceed as well.

4. Backup Issues

Your backup files may get damaged during the process of creation or storage, resulting in the inability to restore them. This situation often occurs because the backup files have been marked as "read-only" or restricted by permissions by the system.

5. Security Software Interference

There is also a possible reason that anti-virus software or firewalls may have blocked the restore process. Check whether you have enabled them and disable them to troubleshoot.

Part 2. How to Fix If You Can't Restore iPhone with Apple Device App

1. Update your software or system to make sure they are the latest one.

2. Check your USB cable. Try connecting another device to rule out whether the data cable is damaged. If there are no problems, try plugging into other ports of the computer.

3. Check whether your iPhone is in the recovery mode. If not, try to manually put your iPhone in recovery mode.

iPhone 8 and later users: Quickly press and release the Volume Up button, then quickly press and release the Volume Down button. Press and hold the Power button until you see the connection screen on your iPhone.

iPhone 7 and 7 Plus users: Press and hold both the Power and the Volume Down buttons simultaneously until the connection screen appears.

iPhone 6s and earlier users: Press and hold both the Home button and the Power button simultaneously until the connection screen appears.

Remember to get iPhone out of recovery mode if failed.

4. If it is a backup issue, you should delete the damaged backup.

Windows:

Mac:

If it still doesn't work, try to change the system permissions:

Right-click the iTunes folder - Properties - Security - Advanced - Edit user permissions to set Full Control.

5. Close the relevant anti-virus software or the firewall on your computer.

Part 3. Reliable Alternative to Restore iPhone Data

Professional Software

If you still can't restore your iPhone with the Apple Devices App even though you have tried everything you can, why not find another reliable way to recover iPhone data? Here, we recommend a powerful iPhone data recovery tool - imyPass iPhone Data Recovery, to help you recover desired iPhone data with ease!

iCloud

iCloud is also a practical way to restore iPhone data, which requires no computer. You can restore your iPhone in a few clicks using this method. However, this method requires a previous backup.

iTunes/Finder

You can also restore your iPhone using iTunes. If you are a Mac user, you can also restore iPhone data using its built-in app - Finder. Since the steps to recover data from iTunes and Finder are similar, here we take iTunes recovery as an example:

Conclusion

To conclude, when you can't restore iPhone with Apple Devices, follow this post to have step-by-step troubleshooting. If you still can't restore iPhone using Apple Devices, it is recommended that you use an alternative way to restore iPhone with ease, and imyPass iPhone Data Recovery is an ideal choice.