What to do if my iPhone fail to connect after being unlocked?

If your device can’t be recognized, you can try the following methods to fix it:

1. Disconnect your device and connect it again. And you need to ensure that you tap Trust on your device to trust the computer.

2. You can change another USB cable or USB port to have a try.

3. Make sure that you have downloaded the newest version of iTunes. If not, you can download iTunes from Apple’s official website.

4. Check if you have installed Apple Mobile Device Service (AMDS).

5. Check if Apple drivers are installed normally.

6. Make sure your iOS device is not in Recovery or DFU mode. If all the solutions can’t solve

your problem, please contact

What is iTunes backup password?

When you backup your iOS devices on the computer, iTunes offers the options of Encrypt iPhone (or iPad) Backup. You can set a password to protect your backup. iTunes can backup various data types on your iOS device, such as saved passwords, Wi-Fi settings, website history, and more.

What should I do if I forgot iTunes backup password?

1. On your iOS device, go to Settings, then General. Choose Transfer or Reset [Device], then tap Reset.

2. Tap Reset All Settings and enter your device passcode. Then, tap Reset All Settings.

3. Connect your device to iTunes again and create a new encrypted backup.

What should I do if the program freeze or crash?

You can restart the program and try again. If it still crashes, you can try updating it to the latest version. If the problem still exists, please feel free to contact us.

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